Frequently Asked Questions

Factory unlock is the official unlocking method for Apple devices. Your IMEI is permanently whitelisted in Apple's iTunes activation database. Since it is official, it does not void your warranty or cause any system defects. You can safely restore or update your iPhone without losing the unlocked status.

No. The entire process is done remotely via Apple's database. We only require your iPhone's IMEI number. You can find this by dialing *#06# or going to Settings > General > About. Once the unlock status is updated on Apple servers, your phone will automatically activate on any network.

Yes! We offer reseller accounts with three different membership tiers (Silver, Gold, and Platinum) based on transaction volumes. These membership levels provide 20% to 30% discounts from our retail prices. Please contact us directly using the Contact Us form for signup details.

Our membership tiers reward regular dealers: - Silver: Granted after adding a deposit of 15,000 NPR. - Gold: Granted after a deposit of 50,000 NPR. - Platinum: Granted after depositing 100,000 NPR. This tier gets our maximum discount rate (charging only a 5% margin over cost).

Yes, it is 100% safe. We support instant online payments via eSewa and PayPal, as well as direct bank deposits through NIC Asia Bank and Nabil Bank.

We offer a 100% Money-Back Guarantee. If the network carrier database returns an "Unavailable" or "Not Found" result for your unlock request, a full refund will be processed immediately. However, if the unlock succeeds but your phone is barred/blocked in your local country due to loss or theft, the refund guarantee does not apply.

iPhones purchased on contracts are restricted to work only with that specific network provider (e.g., AT&T, T-Mobile, Softbank) for 1-2 years. Factory unlocking removes this restriction so you can insert any local SIM card, such as Ncell or NTC.